Creating New Experiences for People and Businesses on WhatsApp

Hey there, exciting news coming straight from our global Conversations event in Mumbai! We're unleashing a bunch of new features that are all about making your life easier when it comes to getting things done with businesses in your WhatsApp chats. Get ready for a smoother ride!

Faster Chat Experiences with Flows

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Hold onto your hats – we're rolling out something pretty cool! It's called Flows, and it's all about businesses stepping up their game. Imagine this: picking your train seat, ordering a meal, or booking an appointment, all right there in your chat without the need to hop around different apps. And here's the magic – with Flows, businesses can dish out fancy menus and forms that fit your every need. We're spreading the love globally, making Flows available to businesses on the WhatsApp Business Platform in the next few weeks. Get ready for a whole new experience!

Choose your Payments Service

Good news for all the shoppers out there! Now, making a purchase is a breeze right in your chat. If you're in India, here's the scoop: add your desired items to the cart and make the payment using any method you fancy – be it supported UPI apps, debit/credit cards, and more. We're pumped to team up with Razorpay and PayU to turn something as easy as sending a message into a smooth shopping experience. Happy shopping!

Meta Verified Businesses on WhatsApp

Great news for everyone out there! We're making sure you connect with the real deal. Now, businesses can get verified by Meta, giving you the confidence that you're chatting with the right folks. So, how does it work? Businesses show their true colors to Meta, and in return, they get a shiny verified badge, extra account support, and a shield against impersonation. But wait, there's more! For those businesses diving in, Meta Verified comes with cool perks like crafting a custom WhatsApp page easily discoverable through web searches and multi-device support for a tag team of employees. We're kicking off tests soon, starting with small businesses on the WhatsApp Business app, before rolling it out to more on the WhatsApp Business Platform down the road. Exciting times ahead!

We're on cloud nine about crafting awesome features for businesses! Our goal? To supercharge their customer service and other goodies they offer, making life sweeter for you. And here's the best part – we can't wait to hear all about how these updates make connecting, building relationships, and getting things done a breeze. Your feedback fuels our excitement, so keep it coming!



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